Throne and Liberty Service Transition

Status: Completed. Throne and Liberty in the West is now operated by NC (through its subsidiary FirstSpark Games).

Who to contact now: For all Throne and Liberty support, please contact NC Customer Service. Amazon Game Studios no longer operates the game and no longer handles support for it. For more information from NC, visit https://tl.plaync.com/

Overview of what happened

Amazon Game Studios transitioned live operations of Throne and Liberty in the West to NC. The handover was first announced in August 2026, and the transition is now complete. NC directly operates Throne and Liberty in the West going forward.

Player progress and experience were the top priority throughout the handover. For players who did not opt out, characters, items, currency, progression, entitlements, and account data were transferred to NC intact.

Key dates (all now in the past)

After maintenance completed and NC’s service went live, players were able to log in, accept NC’s Terms and Policies, and continue playing in Solisium where they left off.

What happened before the service transition maintenance

Starting October 26, 2026, the following preparation changes took effect:

Auction House temporarily closed

The Auction House was closed starting October 26 and remained closed through the transition, so all active listings and pending payments could be reconciled and items and Lucent could transfer cleanly to NC’s systems.

What this meant for players:

• Any items still listed on the Auction House at the start of the October 26 maintenance were delivered to the NPC Storage Manager. Items were delivered even when this exceeded maximum storage capacity.
• Pending Lucent from completed sales was credited to the player’s balance.

Cash Shop products temporarily suspended

Celebration Packs, Character Boost, and Lucent packs were removed from the Steam, Xbox, and PlayStation stores, and from the in-game Shop, starting October 26, to ensure all purchases were correctly processed and transferred during migration.

What this meant for players:

• Players could not purchase Celebration Packs, Character Boost, or Lucent packs during this window.
• Any Lucent or items already owned were unaffected and transferred with the account data.
• NC communicates current shop availability now that its service is live.

Throne and Liberty app name change for Xbox players

The Xbox app was renamed “Throne and Liberty AGS” as a preparation step — it was the same Xbox app with a name variation. After the transition, Xbox players needed to install the new “Throne and Liberty” app published by NC and accept NC’s Terms and Policies to continue playing. Account data carried over to the NC app.

Opt-out (window now closed)

The opt-out window was open from August 12, 2026 through October 30, 2026. The window is now closed. Opting out meant account data was not transferred to NC — characters, progression, and inventory did not carry over, and those players start fresh if they choose to play under NC’s operation.

• Players who did nothing during the window had their data transferred to NC as part of the standard migration.

FAQ

Transition overview

Q: What happened with Throne and Liberty?
A: Amazon Game Studios transitioned publishing responsibilities of Throne and Liberty back to the game’s developer, NC (operating through their subsidiary FirstSpark Games). NC now directly operates Throne and Liberty in the West. Both teams worked to make the change as seamless as possible, recognizing the time and effort players invested in their characters and progression.

Q: When did the transition happen?
A: The service transition maintenance began on November 10, 2026, and is now complete.

Q: What changed for me as a player?
A: For players who did not opt out, no changes were made to the account, characters, progression, inventory, platform (Steam, PlayStation, Xbox), game data, or access to the game itself. What changed: the game’s publisher, the customer support provider, support channels and policies, the live operations team, and the Terms and Policies (all players were asked to accept NC’s new Terms and Policies).

Q: Can I still play with my existing Steam, PlayStation, and Xbox accounts?
A: Yes. Platform accounts did not change. You can continue to access and play with the same platform accounts you have always used, after accepting NC’s Terms and Policies.

Q: Did I need to do anything to move my account and player data to NC?
A: No action was required for data to transfer, unless you chose to opt out. After the transition, players needed to accept NC’s Terms and Policies and complete any required account activation steps. Xbox players also needed to install the new “Throne and Liberty” app published by NC.

Q: Did the Americas / Europe / Japan, Oceania regions stay the same?
A: All regions and realms remain available after the transition. NC renamed Japan, Oceania to Asia, Oceania.

Q: Does Cross-Play still work across Steam, PlayStation, and Xbox?
A: Yes. Cross-Play status remained the same.

Q: Can Steam, PlayStation, Xbox, and PURPLE users play together?
A: Yes. Players on PURPLE, Steam, PlayStation, and Xbox play together in a single unified environment.

Q: Was a new platform (launcher) added?
A: Yes. You can now access the game using PURPLE, provided by NC.

Q: Is Cross-Progression supported between platforms?
A: Cross-Progression is supported between Steam and NC’s PURPLE platform. PlayStation and Xbox retain their independent progression.

Data & opt-out

Q: What happened to my personal data during the transition?
A: For players who did not opt out, game data (characters, progression, inventory) was transferred to NC so they could continue playing. Account ID, character data, and platform identifiers were included to ensure service continuity.

Q: Could I opt out of the data transfer?
A: Yes — the opt-out window was open from August 12, 2026 through October 30, 2026 (about 11 weeks). It has now closed.

Q: What happened if I opted out?
A: Account data was not transferred to NC. This meant:

• Characters, progression, and inventory did not carry over.
• The player starts fresh if they choose to play Throne and Liberty under NC’s operation.
• Amazon Game Studios account data is handled per AGS standard data retention and deletion policies.

Q: What happened if I did nothing during the opt-out period?
A: Game data was transferred to NC as part of the standard migration. After the transition, players go through NC’s account activation process and accept NC’s Terms and Policies to continue playing.

Q: What happened to a guild with a character who opted out?
A: Members who opted out were removed from the guild. If an opted-out character was the guild leader, leadership transferred according to the automatic succession order. Any guild that lost all its members was automatically disbanded.

Your account & characters

Q: Did my characters, items, and progression transfer?
A: Yes, for players who did not opt out. Game data — characters, inventory, progression, and entitlements — transferred to NC. You now access your existing account through NC’s services.

Q: What about my Steam, PlayStation, and Xbox accounts?
A: Throne and Liberty remains available on Steam, PlayStation, and Xbox, and your account and play history are intact. Xbox players needed to install the new “Throne and Liberty” app published by NC.

Q: Can I still use my in-game currency?
A: Yes. All in-game currency you owned — including Lucent, Loyalty Points, Sollant, and Ornate Coins — carried over and can still be used. Cash products (Celebration Packs, Character Boost, Lucent packs) were suspended on October 26 through the transition; NC communicates current availability.

Q: What happened to unclaimed items in my Storage Chest?
A: Players were advised to claim items in the Storage Chest (from completed store purchases, Twitch Drop rewards, and Xbox Game Pass / PlayStation Plus perks) before the November 10 maintenance. Any unclaimed items remaining were automatically claimed and delivered via in-game mail.

Q: What happened to items I listed on the Auction House and pending Lucent payments?
A: When the Auction House closed on October 26, listed items were returned to the NPC Storage Manager. Any completed sales with pending Lucent payments were credited to the account balance.

Q: What happened to unclaimed mail?
A: Unclaimed mail and attached items were preserved and can be claimed after the migration.

Q: Did my ban or penalty history transfer?
A: Yes. Account enforcement history (bans, suspensions, penalties) transferred to NC.

Q: How were duplicate character or guild names handled?
A: Where service integration caused duplicates, priority was determined by the rules below. Characters whose names changed received one Character Rename Ticket. If a guild’s name changed, the Guild Leader was given one opportunity to change the guild name.

Character name:

• The character with the highest Combat Power kept their name.
• If Combat Power was equal, the character with the longer total playtime kept their name.
• The other character was given a randomly assigned name and one Character Rename Ticket.

Guild name:

• The guild with more Guild Activity Points kept their name.
• If Guild Activity Points were equal, the guild with higher Guild Experience kept their name.
• The other guild was given a randomly assigned name and the opportunity to change it.

Q: Were my Friends, Feuds, Interests, and Blocked lists maintained?
A: Friends, Feuds, and Interests lists remained unchanged. The Blocked list was reset. Characters belonging to accounts that opted out were removed from these lists.

Q: Was guild progression status and membership preserved?
A: Yes, all guild information was maintained as-is, except for characters that opted out.

Q: Were support tickets I submitted to the AGS customer center transferred to NC?
A: No. Support tickets were not transferred. Any new inquiries should go to NC Customer Service.

Q: Where do I direct customer service inquiries now?
A: The transition is complete, so please contact NC Customer Service for all Throne and Liberty support. (Amazon Game Studios Customer Support handled inquiries only before migration and no longer supports the game.)

Content and service

Q: Are there still content updates?
A: Yes. Throne and Liberty continues to receive regular content updates and bug fixes through maintenance, now under NC’s operation. Some major updates scheduled shortly before the transfer were adjusted to ensure a smooth, stable data transfer.

Q: Did Throne and Liberty continue in other regions?
A: Yes. Current regions and realms from both the western service and NC’s Korean service are maintained.

Q: Can I transfer my account to another region?
A: The in-game regional transfer feature was available at any time before the transition. Now that the transition is complete, NC provides the transfer policy and support plan for regional and realm transfers.

Q: Did I need to complete Auction House transactions before October 26?
A: Players could complete or cancel active listings before October 26. Any pending transactions were processed during the October 26 maintenance (listed items returned to the NPC Storage Manager; pending Lucent credited).

Q: Did the Auction House reopen after the transition?
A: Yes. With NC’s operation live, the Auction House reopened. NC communicates the exact timing and any details.

Q: Are cash products available for purchase again?
A: Cash products became available again after the transition completed. NC manages and announces current shop availability.

Q: My Xbox app was renamed “Throne and Liberty AGS” — was that a new app?
A: No, that was the same app published by Amazon Game Studios, renamed as preparation for the transition. After the transition, Xbox players installed the new “Throne and Liberty” app published by NC.

Technical migration steps

Q: What did players need to do to prepare?
A: For most players the transition was seamless. The checklist was:

• Ensure the Amazon Games ID (AGID) was active — required to opt out.
• Link the platform account to the AGID — also required for opt-out.
• Watch for official announcements.

After the transition:

• Accept NC’s Terms and Policies on first login.
• Xbox players install NC’s new “Throne and Liberty” app.

Q: Did I need to download or reinstall anything?
A: Yes. On all three platforms there was a new update to download. Xbox players needed to install the new “Throne and Liberty” app.

Additional information

Q: Where can I find the latest updates?
A: Now that NC operates the game, follow NC’s official channels and https://tl.plaync.com/ for the latest updates. (During the transition, announcements were shared via Discord, X, Instagram, Facebook, YouTube, Steam, and in-game.)

Have other questions? Contact NC Customer Service for all Throne and Liberty support. For more information from NC on the transition, visit https://help.plaync.com/