Step-by-Step Instructions
Open the Run Dialog
- Press the Windows key + R on your keyboard simultaneously
Launch DirectX Diagnostic Tool
- In the "Run" dialog box, type dxdiag
- Press Enter
Confirm Driver Signing
- If a window appears asking about digital driver signing, click "Yes" to proceed
Save All Information
- Once the DirectX Diagnostic Tool loads, click the "Save All Information..." button
- A "Save As" window will appear
- Select a location to save the file (e.g., your Desktop)
- Ensure the file name is DxDiag.txt
- Click "Save"
Complete the Process
- After the file is saved, click the "Exit" button in the DirectX Diagnostic Tool
- You will find the DxDiag.txt file in your chosen save location
Sharing Your DxDiag.txt File
Once you've located the DxDiag.txt file, you can submit it through:
- Our support bot
- Within your existing support ticket
This information helps us investigate and resolve your issue more efficiently.