THRONE AND LIBERTY Support

Game Log Files

Locating and Sharing Log Files

When experiencing technical issues, our support team may request your log files to investigate:

  • Connectivity problems
  • Game crashes
  • Login/authentication errors
  • Performance issues

Steps to Generate and Find Log Files

  1. Launch the game fresh (completely close and restart the game)
  2. Reproduce the issue you're experiencing
  3. Exit the game completely
  4. Navigate to this folder location: C:\Users[YourPCUsername]\AppData\Local\TL\Saved\Logs
    • Note: Replace [YourPCUsername] with your actual Windows username

Tip: If you can't find the AppData folder, it may be hidden. Enable "Show hidden files and folders" in your Windows File Explorer settings.

Sharing Your Log Files

Once you've located the log files, you can submit them through:

  • Our support bot
  • Within your existing support ticket

This information helps us investigate and resolve your issue more efficiently.