If you need assistance with Throne and Liberty, our support is available 24/7 to help resolve your issue.
Getting Support
- Click the chat icon in the bottom right corner of any support page
- Provide clear details about your issue
- Select your issue type when prompted
- Follow the assistant's prompts to help diagnose and resolve your problem
Tips for Faster Resolution
- Be specific about your issue
- Include your character name and server
- Provide any relevant error messages
- Mention any troubleshooting steps you've already tried
- Review our support articles for helpful troubleshooting guides
- Have your order numbers ready if the issue involves purchases
Before Starting a Support Chat
- Check the Known Issues page for any recently reported problems
- Explore the Throne and Liberty support site for articles with step-by-step solutions to common issues
After Submitting Your Request
Once you've completed your conversation with our digital support assistant:
- You may close the window or continue browsing
- You'll receive notifications both on-site and via email when there are updates
- Access your ongoing support requests anytime via My Support Tickets
Remember, providing detailed information about your issue helps our digital support assistant provide the most appropriate solution for your situation. If you're unsure about anything, don't hesitate to ask the Throne and Liberty assistant for guidance.
Important
Customer Support does not assist with account penalties. View the Understanding Account Penalty Types article to learn more.