Purchasing Issues

Try the following steps if you're experiencing a purchasing issue.

Amazon

View this Amazon support article and click the topic that matches your issue.

Steam

1. Check the THRONE AND LIBERTY Known Issues page.
2. Ensure you have Steam Overlay enabled.
3. If you are attempting your purchase through the Steam website, please try purchasing through the Steam application, or vice versa.
4. Restart your computer and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam.

View this Steam support article for further troubleshooting and click the topic that matches your issue.

Xbox

1. Check the THRONE AND LIBERTY Known Issues and Xbox Status pages.
2. Verify that you're signed in to the correct account.
3. Recover your Microsoft account.

View this Xbox support article for more information and troubleshooting.

PlayStation

1. Check the THRONE AND LIBERTY Known Issues and PSN Status pages.
2. If you receive an error message stating that your payment information has "been updated too often within a short amount of time," your account has been blocked for security reasons.
3. Please wait 24 hours before attempting to update your payment information. Any attempt during the 24-hour period will start another 24-hour block on your account.

View this PlayStation support article for more information and troubleshooting.

If you continue to experience purchasing issues even after trying the steps listed above, please reach out to customer support and provide as much detail as possible.