Refund policies for Amazon Game Studios purchases.
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Pre-orders, prior to release date, can be cancelled at any time, for any reason. For more information, check out our Amazon Pre-Order Price Guarantee.
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After release, all games developed and/or published by Amazon Games and purchased from Amazon are non-returnable and non-refundable. This includes digital items purchased or unlocked through in-game stores.
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Purchases made through Steam are subject to Steam's Refund Policy.
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Purchases made through Xbox are subject to Xbox's Refund Policy.
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Purchases made through PlayStation are subject to PlayStation's Refund Policy.
Note: If you're unable to access the item you purchased in the game, please contact us for assistance. Be sure to include what platform you're playing on and the items you're missing.