Troubleshooting EAC Issues

Common Issues with EAC

Running programs EAC detects as suspicious.
Windows updates are needed.
Game files need validation through Steam.
EAC verification, update, or re-installation are needed.
Make sure you're running latest Visual C++ Redistributables.
Close all unnecessary programs.

If you receive the error: "Login Blocked: Suspicious Software or Corrupted Install Detected," this is a detection and block from Easy Anti-Cheat service.

Try the following steps to resolve the issue:

Error: Easy Anti-Cheat (47)

If you are on a Windows PC and encounter the error “Easy Anti-Cheat (47)”, which kicks you out of THRONE AND LIBERTY and prevents logging in, please follow these steps:

Verify the integrity of your Steam files.
Open Notepad.
Open your Steam Library.
Right-Click Throne and Liberty.
Click "Manage."
Click "Browse Local Files."
Open the "EasyAntiCheat" folder.
Hold Shift and Right-Click "EasyAntiCheat_EOS_Setup.exe."
- Select "Copy as Path."
Paste that path into Notepad.
After the path, type “install 58dec5a58e8f4ce6beca223311f65b4c”
- Example: "C:_Program Files (x86)_Steam_steamapps_common_Throne and Liberty_EasyAntiCheat_EasyAntiCheat_EOS_Setup.exe" install 58dec5a58e8f4ce6beca223311f65b4c.
Press the Windows key and R to open the Run prompt.
- Paste the full path and command as shown above in the example.
If prompted, select "Yes".

Error message: "Cannot connect to the server. Exiting the game. [EAC Offline]"

If you receive this message, follow the steps to Repair Service for EAC.

Forward Ports 18887 – 18903 set to Open

Make sure you set forward Ports 18887 – 18903 on your network to Open. If blocked, you will see periodic disconnections or failures to enter the world.

Check for Windows updates

To learn more about how to check for Windows updates, go to Microsoft Support.

Verify integrity of game files

To learn how to verify your game files, go to Steam Support.

Scan for malware

Try scanning for malware. Malware can cause many adverse effects on your computer. These effects vary widely depending upon the type and purpose of the malware. High resource usage can be one of the symptoms, which directly impacts your gaming experience. If you have your own preferred anti-virus or anti-malware software, use it to scan your computer.

Anti-Virus

Errors with EAC can occur due to a virus infection on your system. Performing a full-system scan can help identify if there is an issue with your anti-virus. If your full system scan doesn't provide any results, ensure your anti-virus or other software is not falsely blocking Easy Anti-Cheat.

If none of the troubleshooting steps work for you, please wait 24 hours to see if you receive an updated message when logging in.

Note: We do not disclose any cheats that are detected while connected to a secured server, and that result in an account ban. While we do have detailed records for each cheat detection, releasing this information benefits cheat developers.