THRONE AND LIBERTY Support

Troubleshooting Game Launching and Crashing Issues

Try the steps below if you experience game launching or crashing issues.

Game Launching Issues

Steam

  2. Update your Windows install.
  3. Update drivers for your computer.
  4. Verify the integrity of game files.
  5. Disable non-essential software.
  6. Check the game's system requirements.

View this Steam support article for more information and troubleshooting.

Xbox

  2. Restart the game.
  3. Power cycle your console.
  4. Test your network connection.
  5. Try using a different profile.
  6. Remove and re-add your profile.
  7. Clear the local save and resync with the Cloud.

View this Xbox support article for more information and troubleshooting.

PlayStation

  2. Restart your PS5 console by pressing the PS button and selecting Power > Restart PS5.
  3. Restore your licenses.
  4. Delete the game and re-download it. If possible, try using a wired connection.
  5. Check that your PS5 console has the latest system software installed.
  6. Clear Cache and Rebuild Database using Safe Mode.
  7. Back up your data and reinstall the system software using Safe Mode.
View this PlayStation support article for more information and troubleshooting.

Game Crashing Issues

Steam

General Crashes Troubleshooting

  2. Update your Windows install.
  3. Update drivers for your computer.
  4. Verify the integrity of game files.
  5. Disable non-essential software.
  6. Check the game's system requirements.
View this Steam support article for more information and troubleshooting.

NVIDIA Crashes

Try the below steps for crashes that state video memory is full or shader memory is full while using an NVIDIA Geforce RTX GPU during "shader optimization."

  1. Turn off other processes consuming GPU powers.
  2. Install a stable GPU driver, such as NVIDIA GeForce 581.15 WHQL.
  3. Try switching off in-game overlays such as:
    • Riva Tuner
    • EOS overlay
    • GeForce Experience in-game overlays
  4. Go to Steam > Library > THRONE AND LIBERTY > Properties > Add -neveropenpso in the Launch Options.
  5. Turn off Hardware-Accelerated GPU Scheduling. You can find this setting here:
    1. Windows 11 : Settings > System > Display > Graphics > Default Settings > Advanced graphics settings
    2. Windows 10 : Settings > System > Display > Graphics settings
  6. Perform clean reinstall the game and set the Graphics Quality to "Medium" or "High" rather than "Epic.", then adjust each individual graphics settings to Epic, one by one.

Intel CPU Workarounds
If you are experiencing crashes while using an Intel 13th or 14th Gen Desktop CPU, try the following steps:

Go to your system or motherboard manufacturer's website and update the BIOS.

  1. Install the Intel Extreme Tuning Utility (XTU) from the official Intel website
  2. After installation, reboot your system
  3. Run the utility and reduce the Performance Core Ratio from X55 to X54 to x53

UE4-TL Crashes

Try the below steps for any UE4-TL crashes, including UE4-TL-1.126.21.1477 and similar variants.
  1. Verify that you have the latest Windows update.
  2. Run the game as an administrator.
    • Locate the executable (.exe) file in the game folder, right click on it, click Properties, click the Compatibility tab, then check the box that says "Run this program as an administrator."
  3. Force run the game in DirectX 11 by adding "-dx11" to the Steam app "Launch Options" text box.
    • Go to your Steam library, right click on the game, click Properties, click General, and add "-dx11" in that text box.
  4. Disable XMP in your BIOS.
  5. Turn off any CPU or GPU overclocking.
  6. Lower your graphics settings.

Other Crashes
Try these general troubleshooting steps for other UE4-TL crashes #

  1. Verify that you have the latest Windows update.
  2. Run the game as an administrator.
    • Locate the executable (.exe) file in the game folder, right click on it, click Properties, click the Compatibility tab, then check the box that says "Run this program as an administrator."
  3. Force run the game in DirectX 11 by adding "-dx11" to the Steam app "Launch Options" text box.
    • Go to your Steam library, right click on the game, click Properties, click General, and add "-dx11" in that text box.
  4. Disable XMP in your BIOS.
  5. Turn off any CPU or GPU overclocking.
  6. Lower your graphics settings.

Xbox

  2. Restart the game.
  3. Power cycle your console.
  4. Test your network connection.
  5. Try using a different profile.
  6. Remove and re-add your profile.
  7. Clear the local save and resync with the Cloud.

View this Xbox support article for more information and troubleshooting.

PlayStation

  2. Check the game has fully downloaded and installed. Highlight the game you want to check and press the Options button > Information > Download Status.
  3. Check the game is updated to the latest version. Highlight the game you want to check, press the Options button and then select Check for Update.
  4. Make sure your system software is the latest version.
  5. Play the game from the beginning, without an existing game save, to check if the game save is corrupted.
  6. Delete the game from your console. Download and reinstall the game.
  7. Back up your game data and then reset your console. Resetting your console erases all data saved on your console storage.

View this PlayStation support article for more information and troubleshooting.

If you continue to experience game launching or crashing issues, please reach out to customer support and provide details surrounding your issue.